Electroville case study

Electroville became an independent Social Firm on 1st June 2007, having grown out of the Disabled People's Electronic Village Hall (DP-EVH). It exists to provide employment for disabled people through providing high quality ICT services to voluntary organisations.

Electroville provides a wide range of ICT services: • ICT technical support • Management training in developing ICT strategy • Website production • Broadband.

They employ four disabled people out of a total of five full-time employees. Over 95% of Electroville's income comes from trading income.

Chief Executive, Colin Harrison explains how Electroville has become so successful: “The service we provide is honest, open and sound advice. We understand the restraints on budgets and funding that our voluntary sector customers have, and work with them to help them take control of their own IT systems. We have a strong brand representing competence, trustworthiness and value-for-money. We also have a very proactive marketing policy.”

Customer comments:
"Electroville resolved our problems in a timely, professional manner. The phone support was excellent and the technicians helpful and polite. I think Electroville provides great value for money.” (Change)
"Our printer problem was resolved immediately by helpful, polite and professional technicians.” (HomeStart)

"We were really pleased with the quick, straightforward service we received.” (Well Women Centre)  

For more information about Electroville visit: www.electroville.org.uk

Publication Details
Author: 
Social Firms UK
2008
Address
WF12 9DB
Tags:case study