Supervising And Leadership Whilst On Cleaning Duty


There are certain essential actions that team leaders must conduct on duty, this approach makes them outstanding and professional. Control and influence activities are different form of techniques when contrasting overall appearances. But all these are based on a combination of their training, expertize, attitude and as well as the company organizational and educational programme plus its Health and Safety policy and standards.


As a leader within a company in the cleaners industry you have a legal and moral duty to prevent accidents to our colleagues whilst at work. As you visit locations and undertake QSHE tours, discuss with account management, their arrangements for preventing and managing accidents, and implement remedial actions where required. Most important point we make to every professional team is to be careful whilst at work, take care of himself and others and to go home in London safe and healthy.

Our accomplished business model have strengthen our health and safety policy by conducting monthlyrisk assessments of each worksite by providing attentive evaluation of what could cause injury, and which of our teams or just an individual operative might be affected. That is why all professional services providers, have the duty to record always important findings of the cleaner London activity.The following points should be discussed and considered:

Pre-injury (proactive management)

  • Are the team’s aware of the accidents trends on their site.
  • Do management have an accident prevention programme?
  • Are employees involved in the programme?
  • Is the Cats programme implemented for employees as well as management?
  • Are all activities are covered by risk assessment. Completed with employees participations.
  • Are there effective arrangements in place for employee engagement in Health& Safety, to discuss trends, concerns and actions?
  • Do management regularly undertake site inspections and record and report their findings.
  • Have employees been informed of the accidents reporting requirements?
  • Have OH Health surveillance reports advised of any trends/ concerns or advised regarding changing in control measures.

Post-injury (reactive management)

  • Have RIDDOR and potential RIDDOR accidents been reported to senior management and recorded on ITUS within the cleaning company required 4 hour rule (office & domestic cleans- 2 hours)
  • Has the investigation taken place for every accident to determine lessons learnt and preventative measures?
  • Have the preventative measures have been discussed with employees and implemented.
  • Consider referring to OH for fast track to physiotherapy to prevent absence.

Post-injury resulting in absence.

  • Has contact been made with the injured person on the first day of the absence to establish their wellbeing?
  • Has a home visit been arranged and /or conducted.
  • Have Occupational Health been engaged to assist in the IP’s return to work.
  • Is it a fit note available and has been discussed with the occupational health safety.
  • Has a return to work programme been discussed with the IP and it is implemented.
  • Has a risk assessment been completed for the IP returning to work before the GP’s recommended absence?
  • Have all actions and compulsory investigations been recorded on ITUS file.
  • Has a return to work interview been arranged or conducted to record any reasonable adjustment to facilitate early return to work.


A fit note is not an absolute right to stay off work. A GP does not provide specialist advice relating to a patients job, only on the condition/ nature of injury where this can be fully determined. An employer can challenge a fit note. At CCL Cleaners London we do this in conjunctions with our HR department and the Occupational Health and Safety team as they can assess the details of the fit note in accordance with the job the injured person is employed to undertake. An employee can return to work before the end date of the fit note, but this must be in consultation with Occupational Health and Safety team and the employee. Where someone does return to work interview must be completed ad any reasonable adjustments recorded.



A fit note or statement of fitness for work is issued by a doctor when they believe either a person is unfit for wok, or maybe ‘fit for work’ with some help from their employer. This may mean that can work in some capacity, but may need the role to be altered to suit their needs. For an example: they may need altered hours, changes to the worksite, amended duties or phased return to work. A doctor may deem a patient ‘unfit for work’ for a certain period of time. It is important that is an operative wants return to work before that periods ends that their needs are discussed fully and an assessment is undertaken to determine any reasonable adjustment that may be required. It is compulsory to follow the company HR procedures and ensure an effective return to work interview is completed where reasonable adjustments can be recorded.


The content of the Fit Note is advisory and is not legally binding. The Fit Note is not required until after the seventh calendar day of absence, until then the employee can self-certify. Doctors usually fit notes to employees to provide evidence of the advice they have given about their state and fitness for work. They record details of the functional effects of their patient’s condition so the patient and their employer can consider ways to help them return to work. There is no need to send an employee back to their GP to be signed off as ‘Fit for Work’ after they have been off work for a period of time as ‘unfit for work’ in fact the Fit Note doesn’t include a‘Fit for Work’ option. A Fit Note can be challenged by CCL Cleaners London Occupational Health and Safety management.


This competence assurance bulletin is issued in order to inform cleaning operatives of the correct way in which multipurpose cleaning detergent are to be used in certain areas like office, domestic and other environments as well is to inform staff of two separate incidents that have occurred, involving the use of multipurpose detergent. This competence and assurance bulletin informs and reminds operatives of the key facts, with regards to how those should be used. The first incidents occurred in office environment the incident had no potential to serious or to cause injury, but thankfully only minor clothing damage to a client staff. Two casual factors to the incident that could have helped avoid the incident, was that:

  • There was a faulty spray trigger.
  • Entrance door was left open, whilst wind blows inside premises once the operativetriggered the spray causing liquid to settle on client jeans.


The bullet points below highlight the casual factors for both incidents and what must be done to prevent similar incidents from occurring again. As a result of this incident and to prevent it occurring in office environment, all staff trained and certificated when using multipurpose spray bottle.

  • Must always perform pre use checks on the trigger on the spraying bottle, prior to the bottle use or being filled.
  • Consider the amount liquid filled in and decide on appropriate mitigation prior using it.
  • Maintain awareness of changing environment, for an example going from one facility room to another.

Second incident and to prevent it occurring again, all cleaning operatives trained and certificated to use warning signs when hoovering carpeted areas.

  • They have must use the correct number of warning signs.
  • Must never leaving the cable of the hoover to be left behind in different room the one which is getting cleaned.
  • Must install the warning signs in order and visible from all sides when approaching the cleaning site.
  • Management to ensure that all office cleaning staff is trained on safety use of Henry Hoover and the cleaning trolley can be handled professionally and handbrakes applied at all times when stationary.
  • Must never use out of date electrical equipment.
  • All equipment to be stored in the designated premises for those.
  • All designated areas to have on the door storage licence issued by the client and only agreed and approved equipment and materials to be stored inside.

These reminders are all in addition to what is trained on the using multipurpose spray and Henry vacuum cleaning machine. Pocket cards are being produced and will be distributed to trained and certificated operatives over the coming weeks to allow them to have easy access to the key facts regarding the use and operational limitations of the products.


To avoid accidents whilst on duty you have to be vigilant, aware and cautious at all times. But those happens once in a while. Here is an example what to do when on duty how to react, report and stay clear of potential injuries and harms.

Subject: Employee banged his head on a low ceiling whilst in cleaner’s store room.

Overview: A company operative was entering cleaners store room to take cleaning materials, he raises his head quickly and hit his head quite sharply on the pipe work on the low ceiling. He sustained two cuts on his head. The operative received First Aid treatment.

Direct cause: Ceiling in the store room is too low and not conducive

What mangers needs to do: Managers are to brief/ reinforce to Staff this Post Incident briefing. Manager and supervisor to ensure that all staff are aware of the hazard in question and a risk assessment to be put in place when entering/exiting any room with low ceiling, ensure correct reporting procedures are flowed. Manager to reiterate the associated risk to client.

What do operatives needs to know: Operatives follow the safe system of work, as located in the training file. Operatives to see hazards before tasks are undertaken. Operatives should be reminded if they have a safety concern, to report this to their onsite/supervisor and manger immediately. Report all unsafe acts and incidents to the Accident reporting helpline.

So assuming that we follow all correct procedures, train operatives, familiarise them with potential risks within the job this will definitely help the business flourish and to gain the status of a safe contractor. This will lead to future leads with bigger and maybe governmental contracting companies. But the way is long and difficult, that is why each employer must put into the consideration lessons learnt and to get more expertise from accidents in the past and how to avoid them in the near future.

Carpet and upholstery cleaning industry potential risks:

  • Electrical fault could lead to electrocution.
  • Improper use of heavy duty cleaning detergents- could breathe or inhale hazardous substances which could lead to be admitted in hospital or intoxication.

Carpet and upholstery cleaning industry potential risks

Domestic Cleaning:

  • Faulty electrical apparatuses could cause electrical shock.
  • Using heavy duty chemicals like bleach can cause skin burn or inhale in it will cause head ache, discomfort and possible hospitalisation, keep eyes well away from it, use of safety googles is very preventative measure when using bleach or any other types acids for a domestic cleaning de-scaling, de –greasing and so on.
  • Wet floor could cause slipping and tripping hazards, warning sing at all times must be installed near and at the area of where cleaning activity taking place.

Domestic Cleaning 

Communal Areas Clean:

  • Walking up/down the stairs could cause operative damage to feet, ankle etc.
  • Wet floors could cause slip and falls in which can trigger body injury that is why is good the operative to use his/her safety boots with anti-slippery protection.
  • Faulty electrical sockets could damage equipment and from there could cause harm to operative like burn, electrical shock and others.


Window Cleaning:

  • Climbing up/down ladders could cause fall and trauma to the any part of the body.
  • Spaying towards the wind could create boomerang effect and the solution could damage your eyes, use of safety google whilst spraying is essential part to prevent eye harm.
  • Adverse weather condition is potential hazard for external window cleaning teams. Wearing correct personal protective equipment is essential for these conditions.

Window Cleaning